RETURN & CANCELLATION POLICY

Thank you for shopping at Supplement Adda. We strive to ensure your satisfaction with every purchase. Please review our Return & Cancellation Policy carefully before making any purchases.

Cancellation Policy:
Orders placed with Supplement Adda cannot be cancelled once confirmed. Any cancellation post dispatch or non-acceptance of delivery will incur a charge of 10% of the total order value.

Return Policy:
If you receive a damaged product during shipment or an incorrect item, please contact our customer care team at info@supplementadda.com within 14 days of receiving the product. We will facilitate a reverse pickup for the product and either send you a replacement or credit your account with AddaCash (store credit) upon your request. If we are unable to arrange a pickup, you may return the item through a third-party courier service, and we will reimburse the courier costs as per the invoice in the form of store credit.

Conditions for Returns:

● Products must be returned in their original packaging and sealed condition. Opened or used boxes will not be eligible for return or refund.
● All return requests must be accompanied by an unboxing video. Requests without an unboxing video will not be entertained.
● Returns for items ordered more than 14 days ago or purchased using in-store credit from a previous exchange cannot be accepted.
● Items causing adverse reactions or dissatisfaction due to taste, flavor, likes/dislikes, or lack of results are not eligible for return or refund. Please consult your doctor before purchasing.
● Clumping of moisture-attracting products such as aminos, pre-workouts, BCAAs, creatine, etc., is a natural process and not eligible for return, refund, or exchange.
● Items marked as unreturnable during a clearance sale or at the time of purchase will not be eligible for return or refund.
● Any returned product must include all original packaging, accessories, manufacturer’s packaging (if applicable), and all other items originally included with the product(s) delivered to be eligible for return or refund.

By making a purchase with Supplement Adda, you agree to abide by our Return & Cancellation Policy. If you have any questions or concerns, please contact our customer care team for assistance.